Emerald Conveyancing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or engage our professional services.
We may collect personal information including your name, phone number, email address, property details, identification documents, financial information where required, and any other details necessary to provide conveyancing services or respond to enquiries.
Information may be collected directly from you through phone calls, emails, website contact forms, service enquiries, client onboarding documents, or during the course of your property transaction. We may also receive relevant information from agents, lenders, brokers, or government authorities where authorised.
Your personal information is used to provide conveyancing services, manage transactions, communicate updates, prepare legal documentation, verify identity, comply with legal obligations, improve our services, and respond to your enquiries.
We do not sell, rent, or trade your personal information. Information may be shared with trusted third parties such as banks, finance brokers, real estate agents, settlement platforms, government bodies, or service providers where necessary to complete your matter or where required by law.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. While we use appropriate safeguards, no online transmission or storage system can be guaranteed as completely secure.
Our website may use cookies or analytics tools to improve functionality, monitor website traffic, and enhance user experience. This data is generally non-personal and used for website performance purposes.
You may request access to the personal information we hold about you and request corrections if any information is inaccurate, outdated, or incomplete, subject to legal obligations and verification requirements.
We retain personal information for as long as necessary to provide services, meet legal and regulatory obligations, resolve disputes, and maintain business records.
We may update this Privacy Policy from time to time. Any changes will become effective once published on our website.
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact Emerald Conveyancing by phone or email during business hours.